We make every effort to deliver the products you request according to your specifications.
However, if you receive an incomplete order, damaged or wrong product(s), please contact QHTMedStore Customer Support immediately or within ten business days of receiving the product(s) to ensure timely resolution.
Please note that EMedStore will not accept responsibility for such delivery problems if we are not notified within 10 business days after receipt.
In the unlikely event that your order is not suitable, we will gladly accept returns if:
- you’ve gotten an item(s) that does not match your order;
- the item(s) were damaged in transit or in short supply (delivery of such order should be refused at the doorstep);
- the item(s) will expire within three months;
Note: If you realise the package is damaged upon delivery, please refuse the shipment. At the time of receiving your order, please double-check its accuracy. Replacement of the damaged item(s) is contingent to stock availability. If no replacement is available, a refund will be offered.
THE FOLLOWING CONDITIONS APPLY TO REFUNDS:
- Returned items must be in their original manufacturer’s packing, i.e. with labels and barcodes.
- Only completely unused strips/bottles may be returned.
- The batch number of the returned product must match the batch number listed on the sales invoice.
- The original sales invoice must be returned for returns and refunds to be processed.
WE REFUSE RETURNS IN THE FOLLOWING CIRCUMSTANCES:
- Opened bottles and partially used strips cannot be returned.
- Temperature-sensitive items cannot be returned (vials, injections, vaccines, pen fills, etc)
- Products that have expired subsequent to purchasing.
- Repeated request for the same product/order.
RETURN POLICY EXCEPTIONS:
Please note that we cannot offer replacements or exchanges for Injections, Health Monitor & Equipment, and Ortho Support. In addition, EMedStore reserves the right to reject returns (or refunds) for specific products, as indicated on their respective product pages with the notation “Note: This item cannot be returned for a refund or exchange.”
Once an order has been placed, it can only be cancelled within 24 hours or until the order status changes to “order placed”
For cancellation requests after the order has been accepted or the order status has changed to shipped, please contact our customer care staff at the following number: +91 9528984554 (10AM-6PM Working Days).
If the request is received prior to the shipment of the order, a full refund will be issued. In such situations, the order will be cancelled and you will get a refund within 48-72 business hours of your cancellation request.
We make every effort to ensure your complete satisfaction with our products. And we are happy to give a complete refund under the following conditions:
- Full Refund Possible If you received a faulty product.
- The item(s) ordered are lost or damaged in transit.
- The item(s) ordered have passed their expiration date.
Please note that the method of refund may differ based on the specifics of your case. Please allow 7 to 10 working days for the credit to appear in your account if the refund is made via Credit/Debit Card, Internet Banking, or cash payment. While we regret any inconvenience caused by this delay, we have no control over the bank’s policy, which delays the date of the return.
HOW TO APPLY FOR A REFUND?
To request a refund, simply send us an email or WhatsApp with your order details and the reason for the refund request. We take client feedback very seriously and utilise it to further enhance our service quality.
If you have any queries, do call our support desk at +91 9528984554, email us at firstname.lastname@example.org We’re here to help!